Contact and support
Questions about a kit, an order, a download or a refund? Get in touch and a person will reply.
Best for orders, downloads and refunds. We reply within 2 business days, Monday to Friday, Hawaii time (HST).
Phone
If we can't pick up, leave a message with your name and email address and we'll get back to you.
1124 Mokapu Blvd
Kailua, HI 96734
United States
For letters only. Our products are digital, so there's never anything to send back.
Help with an order
To help us answer in one go, please include:
- your order number (it starts with CW- and is in your confirmation email), or the email address you used at checkout;
- which product it's about;
- what happened, and a screenshot if something looks wrong.
Quick links
- The download didn't work, or the link expired
- Ask for a refund
- Cancel within 14 days (EU and UK customers)
- Access, correct or delete your personal information
A charge you don't recognize?
Our charges appear as CLEARWEEK STUDIO. If something looks wrong, contact us before disputing it with your bank. We can usually sort it out faster, and contacting us doesn't affect your right to dispute a charge.